[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “GIVE LOGICAL REASON FOR NOT BEING ABLE TO HELP CUSTOMER.”
Bottom Text: “’THAT’S THE DUMBEST THING I’VE EVER HEARD.’”]
Today a lady asked me if she could get an item we had in store for its online price. She had already been told that we couldn’t by another Robin and she was mad, so she asked me since I’m at the customer service desk. I also told her that we couldn’t, but I explained why: our store prices are set as they are because of local demand, as well as taking into account how much it costs to pay for things like electricity, air conditioning, and other things necessary to keep the store itself running. I explained that if we constantly price-matched the website, which has lower prices because it doesn’t need to take those things into account, it would interfere with our ability to keep the store itself open. She then scoffed and said, “That’s the dumbest thing I’ve ever heard.” This is what all customers say when you give them a perfectly reasonable explanation for why you aren’t able to help them. And I do mean -all- customers. I’ve heard this exact line, often in this exact same situation, so many times I can’t even recall them all. The dumbest thing you’ve ever heard is that we’d rather not do something that could potentially put us out of business? Really?
Ugh. I was on the till today for most of my 11 hour shift (don’t ask) and I swear I had one customer every, and I mean EVERY, fifteen minutes telling me how to do my job, or that I was wrong, or that I had put something through incorrectly, or…..yeah….I was about thisclose to smacking a bitch today,